Privacy Policy

Last updated: September 2026

HoLM THINGS GmbH (“HoLM THINGS”, “we”, “us” or “our”) respects your privacy and handles personal data responsibly and transparently.

1. Who is responsible for your data?

HoLM THINGS GmbH
Lilian Holm
Asylstrasse 30
8810 Horgen
Switzerland

Email: hello@holm-things.com

2. Information we collect

Depending on how you use our website, we may collect:

  • Your name, billing and delivery address

  • Email address and telephone number

  • Order, payment and transaction information

  • Messages or enquiries you send us

  • Newsletter preferences

  • Information about how you use our website, such as pages viewed, interactions, device and browser information, approximate location and cookie identifiers

Payment information is processed securely by our payment providers. We do not receive or store your complete payment-card details.

3. How we use your information

We use personal data to:

  • Process, fulfil and deliver orders

  • Manage payments, returns and customer service

  • Communicate with you about an order or enquiry

  • Send marketing communications where you have requested or consented to them

  • Understand and improve our website, products and customer experience

  • Measure the effectiveness of our communications and advertising

  • Prevent fraud, maintain website security and comply with legal obligations

4. Service providers

We share personal data only where necessary with trusted service providers that support our business. These may include:

  • Shopify, which hosts and operates our online store

  • Payment-processing providers

  • Delivery and fulfilment partners

  • Email and newsletter providers

  • Website analytics and advertising providers, including Google and Meta

  • Professional advisers or public authorities where legally required

These providers may process personal data only for the relevant service and in accordance with their contractual and legal obligations. We do not sell your personal data.

5. Cookies

Our website uses cookies and similar technologies required for functions such as navigation, checkout, security and remembering your preferences.

With your permission, we may also use analytics and marketing cookies to understand website use and measure advertising performance. Where consent is required, these non-essential technologies are not intended to be activated until you have made your choice.

You can accept, reject or adjust non-essential cookies through the cookie-preference tool on our website. You may also delete or block cookies through your browser settings. Blocking essential cookies may prevent parts of the store or checkout from functioning properly.

6. Google Analytics

We use Google Analytics 4, a web-analysis service provided by Google, to understand how visitors use our website and to improve its content, performance and customer experience.

Google Analytics may collect information such as:

  • Pages visited and interactions with the website

  • Approximate geographic location

  • Browser, device and operating-system information

  • Referring website or marketing source

  • Randomly generated cookie and device identifiers

Google states that Google Analytics does not log or store individual IP addresses from users in Switzerland, the European Economic Area or the United Kingdom. IP information may be used briefly to determine approximate location before being discarded.

Google processes Analytics information on our behalf. Information may also be processed outside Switzerland or the European Economic Area, including in the United States, subject to applicable contractual and legal safeguards.

Google Analytics is used on the basis of your consent where consent is required. You may withdraw that consent at any time through the cookie-preference tool on our website. Withdrawing consent does not affect processing that occurred before withdrawal.

The period for which Analytics data is retained depends on the retention settings configured in our Google Analytics account.

You can learn more about how Google uses information from websites that use its services at:

https://policies.google.com/technologies/partner-sites

Google also offers a browser add-on for opting out of Google Analytics:

https://tools.google.com/dlpage/gaoptout

7. Meta advertising technologies

Where you consent, we may use technologies provided by Meta Platforms, including the Meta Pixel, to measure visits, actions on our website and the effectiveness of advertisements on Facebook and Instagram.

Information processed may include website interactions, browser or device information, cookie identifiers and information about the advertisement that led you to our website. Meta may process this information under its own privacy terms.

You can reject or withdraw consent for marketing cookies through our cookie-preference tool.

8. International data transfers

Some service providers may process information outside Switzerland. Where required, we use appropriate safeguards, such as recognised countries, contractual data-protection clauses or other legally accepted transfer mechanisms.

9. How long we keep information

We retain personal data only for as long as needed for the purposes described above and to satisfy applicable accounting, tax, contractual and legal requirements.

Order and transaction information may therefore be retained longer than general website or marketing information.

10. Your rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal data

  • Object to or restrict certain processing

  • Withdraw consent at any time

  • Request a copy of certain personal data

  • Submit a complaint to the relevant data-protection authority

To exercise your rights, contact hello@holm-things.com. We may need to verify your identity before responding.

11. Children’s privacy

Our products are designed for children, but our online store is intended for use by adults. We do not knowingly collect personal data directly from children.

12. Changes to this policy

We may update this Privacy Policy when our services, technologies or legal obligations change. The latest version will always be published on this page with its revision date.

13. Contact

For questions about this Privacy Policy or the way we handle personal data, please contact:

hello@holm-things.com